Refund policy

RETURN AND REFUND POLICY

We want you to feel confident ordering from Iron Gospel Co. Please review the following policy before making your purchase.

CANCELLATIONS

Because our apparel is made to order, cancellation requests must be submitted within 24 hours of purchase and before production has begun. Once an order has entered production or has shipped, it cannot be canceled.

To request a cancellation, reply to your order confirmation email or contact us through our store’s Contact page as soon as possible.

RETURNS AND EXCHANGES

We accept return or exchange requests within 30 days of delivery.

To qualify, merchandise must be:

• Unworn, unwashed, and unaltered
• Free from stains, odors, pet hair, and damage
• In its original condition
• Returned with any original tags or packaging when applicable

Please contact Iron Gospel Co. before sending anything back. Returns sent without prior authorization may not be accepted. Return instructions will be provided after your request is approved.

RETURN SHIPPING

Customers are responsible for return shipping and any additional shipping required for an exchange unless the item arrived damaged, defective, or incorrect.

We strongly recommend using a trackable shipping service. Iron Gospel Co. is not responsible for return packages lost or damaged in transit.

Original shipping charges are nonrefundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery and include photographs of the item and packaging.

If the issue is confirmed, Iron Gospel Co. will arrange a replacement or refund at no additional cost to you.

REFUNDS

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Items returned used, washed, altered, damaged, or outside the return window may be refused or may not qualify for a full refund.

NONRETURNABLE ITEMS

The following items cannot be returned:

• Personalized or custom-made merchandise
• Gift cards
• Items marked final sale

Standard made-to-order Iron Gospel Co. apparel may still be returned when it meets the eligibility requirements listed above.

EXCHANGES

For a different size or color, contact us within 30 days of delivery. Exchanges depend on garment availability. Customers are responsible for applicable return and replacement shipping unless Iron Gospel Co. made an error with the original order.

QUESTIONS

For questions about a return, refund, exchange, or cancellation, reply to your order confirmation email or contact us through the Contact page on our website or may be emailed to Greer@irongospelco.com. For order-related inquiries, please include your order number.